Fees and Cancellation Policy
FEES FOR PAEDIATRIC ASSESSMENT, TREATMENT, and SUPPORT SERVICES:
* Please contact me for a copy of my Schedule of Fees*
All my professional paediatric services are charged at an hourly rate. This includes face-to-face work with you and/or your child, as well as non-face-to-face work such as travel time to and from locations, emails, calls, letter writing, report writing, creating bespoke resources, and attending stakeholder meetings.
I am not a registered NDIS provider, so I am only able to work with you or your child if you are self-managed. I do not offer bulk billing arrangements under Medicare, but you may be eligible for a part rebate — please check with Medicare directly. You may also be eligible for a part rebate from your private health fund under extras cover, but please confirm this with your provider directly.
I aim to communicate accurate estimates for all services provided. However, these are estimates only and are not binding, given the unpredictable factors that can sometimes accompany paediatric work. Where a change of fees is required, I will, to the best of my ability, discuss and agree this with you with as much notice as possible.
I do not accept cash, and payments can be made via bank transfer.
Please note that full payment is required immediately after each session or service provided — in other words, on a pay-as-you-go basis. This applies to all services, including face to face, and non face to work.
If any payment is not settled as stated, I will unfortunately have to place all services for your child on hold until payment has been received. Their therapy timeslot may also be lost, and they may need to be placed back on my waiting list if no other slots are available at the time.
ONLINE PARENT CONSULTATION:
Online consultation sessions are charged at an hourly rate of $210, and payment is required at the time of booking.
CLINICAL SUPERVISION, MENTORING, AND COACHING:
Supervision, mentoring and coaching sessions are charged at an hourly rate of $210, and payment is required at the time of booking, or at the time of invoice raised depending on our individual arrangement.
CANCELLATION POLICY:
I understand that unexpected events may arise, and will do my best to support clients where possible. However, appointment times are reserved specifically for each client, and late cancellations or missed appointments create costs that cannot be absorbed. The following cancellation fees therefore apply:
- More than 48 business hours in advance: No fee
- Between 24-48 business hours: 50% of the service fee applies, including travel fees
- Less than 24 business hours, including “no shows”: 100% of the service fee applies, including travel fees
Please note that “business hours” refers to Monday to Friday, 9am to 5pm, and does not include weekends or public holidays. For example, a 9am Wednesday appointment that is cancelled on the Monday prior at 9am will be considered to have a 48-business-hour notice period and will incur no cancellation fee. However, a 9am Monday appointment that is cancelled on the Friday prior at 9am, or over the weekend, will be considered to have a notice period between 24 to 48 business hours, and will incur a 50% cancellation fee. In this scenario, the appointment would need to be cancelled by the Thursday prior at 9am to incur no cancellation fee.
For all cancellations, there is the option for the time to be used for other support activities, e.g. resource development, parent meetings, report writing, etc.
If you and/or your child cancel three or more sessions in a row, regardless of whether this was within the cancellation period, I reserve the right, in consultation with you, to end therapy and/or put it on hold and offer the slot to another client, until such time as you are more able to regularly engage in sessions.